Policies

We understand that life happens! If you need to cancel a session, please let us know as early as possible. Cancellation fees are based on the length of your scheduled session and help us honor our clinicians' time.

• $0 – No fee for cancellations made more than 3 hours before your session

• $20 – For cancellations made less than 3 hours before a 30-minute session

• $30 – For cancellations made less than 3 hours before a 60-minute or longer session

Please note that insurance does not cover cancellation fees.

Some of our clinicians, including military spouses or SOFA status contractors, may have slightly different cancellation policies. If so, they will let you know directly. If you have any questions, feel free to reach out to your therapist or contact us anytime!

We’re committed to supporting your progress, and consistent attendance plays a big role in that success. It’s also something insurance providers often require. We kindly ask that you attend all scheduled sessions unless it's absolutely necessary to miss.

If attendance drops below 80%, we may need to adjust your regular session slot to ensure we can meet the needs of all our clients.

We completely understand that life happens—whether it’s a planned trip or an unexpected illness. Please give as much notice as you can, and when in doubt, feel free to reach out early so we can plan accordingly.

If a session is missed without enough notice and can’t be rescheduled within the same week, a no-show fee may apply.
You can find details in the Cancellation Policy above.

At ShisaCare, we serve clients of all ages and health backgrounds—including individuals with compromised immune systems. To help keep everyone safe and healthy, we kindly ask that you cancel, reschedule, or switch to an online session if you or your child is experiencing any of the following:

• Fever (100°F / 37.8°C or higher within the past 24 hours)

• Vomiting or diarrhea

• Unexplained rash

• Frequent or persistent cough

• Green or yellow discharge from the eyes, ears, or nose

• Head lice

• Any diagnosed or suspected contagious illness (e.g., flu, pink eye, hand-foot-and-mouth disease, chickenpox, strep throat, bronchitis, or ringworm) — until cleared by a physician

If any of these symptoms are observed during a session and there is no documentation of medical clearance, we may need to end the session early. In some cases, a doctor’s note may be required before returning.

Thank you for helping us protect the well-being of all our clients and staff!

Absences exceeding one (1) month may result in your session time being allocated to other clients in need of services. We will do our best to fit you back into the schedule once you know your return date. Please inform your provider and contact us as soon as possible at contact@shsiacare.com