FAQ

We offer the following services in-person and online:

• Speech Therapy

• Occupational Therapy

• Physical Therapy

• ABA Therapy

• Mental Health Support

• Psychological Assessments

• Breastfeeding Support

For a detailed breakdown of our programs, please visit our Resources page. To find out which in-person services are available at a location near you, please email contact@shisacare.com or visit our Meet Our Team page.

No, we serve clients of all ages. To learn more about what adult and pediatric conditions we can help with, please visit our Resources page.

If you are wondering which service would benefit your child the most, please email contact@shisacare.com or book a free consultation with our owner, Marisa, on Calendly.

This depends on your specific insurance provider or payer. Please reach out to contact@shisacare.com with your information, and our team will be happy to assist you.

Timeline depends on provider availability. For the most up-to-date scheduling information, please email contact@shisacare.com.

The initial session typically involves a comprehensive assessment to understand your needs. Following the evaluation, your therapist will provide personalized recommendations for therapy.

Yes, each ShisaCare location has dedicated parking. To find specific parking instructions, select your desired location and scroll down to the Parking section.

To book, modify, or cancel an appointment, please email your therapist and CC contact@shisacare.com. The phone number listed on our website is meant for general inquiries, not for making or changing an appointment.

Please contact your therapist via their established communication method (usually email) and email/CC contact@shisacare.com as soon as possible.

Currently, parents may leave the premises during ABA sessions only, provided a consent form and emergency contact form are on file. Please speak with your ABA therapist for details. 

Sessions are primarily conducted in English. However, we have therapists who speak Japanese and other languages. To find out what languages are available at a location near you, please email contact@shisacare.com.

• Speech Therapy & Breastfeeding Support: 30 minutes

• Occupational Therapy, Physical Therapy, & Mental Health Support: 1 hour

• ABA Therapy: Up to 2 hours

You can access your medical records under the Files tab in Central Reach. 

You should receive an email from Central Reach to create an account. Once you create an account, you can log in. For more details, visit our Client Portal page. If you have trouble logging in, please email contact@shisacare.com.

Please email contact@shisacare.com for our current rate schedule.

Appointments may be changed or cancelled if:

• Your therapist has scheduled time off.

• The area enters TCCOR 1 (Caution, Emergency, or Recovery).

• You or your child is experiencing any of the following:

  • Fever (100°F / 37.8°C or higher within the past 24 hours)

  • Vomiting or diarrhea

  • Unexplained rash

  • Frequent or persistent cough

  • Green or yellow discharge from the eyes, ears, or nose

  • Head lice

  • Any diagnosed or suspected contagious illness (e.g., flu, pink eye, hand-foot-and-mouth disease, chickenpox, strep throat, bronchitis, or ringworm) — until cleared by a physician

• Your attendance drops below 80%.

• You consistently cancel late, or you have many “no shows.”

For more details, please visit our Policies page.

Note: Online sessions are available in some of these cases.

To avoid a fee, please notify your therapist via their established communication method (usually email) and email/CC contact@shisacare.com at least 3 hours before your session.

• Late cancellation (under 3 hours) for a 30-min session: $20 fee

• Late cancellation (under 3 hours) for a 60-min+ session: $30 fee

Note: Some therapists have different cancellation policies. Please speak with your therapist to find out more information. 

No. Because our therapists are primarily licensed in the U.S., we do not accept Japanese insurance. We work with major U.S. insurance providers like:

• TRICARE

• Aetna

• Blue Cross Blue Shield

• Cigna

• AFSPA

If you have any questions about insurance coverage, please email contact@shisacare.com.

If a therapist deems sessions medically necessary but the insurance authorization is denied, we can transition your care to our private-pay services.

Invoices are sent electronically via the Wix invoicing system. Payment is due upon receipt or by the date listed on the invoice.

• Credit Card: Processed immediately.

• Bank Transfers: Must be completed within 3 days of the invoice date.